Terms & Conditions

Cancellation Policy:

  • Cancellation made by the customer up to 48 hours before the departure: no penalty
  • Cancellation made by the customer less than 48 hours before the departure: 50% penalty
  • No-show of the customer: 100% penalty

In case of emergency please contact: 0039 392 50 90 298.

Refund

Refund is not guaranteed for the following circumstances:

  • No-show of the tourists at the departure of the excursion.
  • In case the tourists get lost during the tour.
  • In case the tourists decide to quit the tour before it’s finished.

In any case the maximum amount to be refunded will be the cost of the tour.

Complaints

All complaints must be sent to EST office within 7 days of the excursion date.
Etna Sicily Touring will not accept any complaint after that term.

Information and services

  • Reductions: Contact us whether you have one or more children for a possible agreement or reduction.
  • Languages: the tours are guaranteed with a minimum of 2 passengers for each language. Our tours are organised in different languages, so every bus or jeep 4WD could have passengers with several nationalities. For the service of the guides, a maximum of 2 languages at the same time is guaranteed.
  • Changes of the itineraries: In case of acts due to force majeure (strikes, road conditions, weather conditions...) Etna Sicily Touring can modify the itinerary with alternative solutions keeping the duration and the quality of the service. Etna Sicily Touring will not be responsible for delays or Museums/Churches being closed, in case the tour includes entrances for these institutions. The departure and arrival timetable may be modified, with a maximum of 30 minutes, even giving no advance notice, due to technical reasons, traffic or force majeure.
  • Vouchers: : the clients must arrive at the meeting point (if mentioned in the tour) 5 minutes before the departure of the excursion with their Voucher Tourthe clients must arrive at the meeting point (if included in the tour) 5 minutes before the departure of the excursion with the Voucher Tour. Tour.
  • The fares include: VAT and everything mentioned in the details.