Frequently Asked Questions

In this section you will find the answers to the frequently asked questions, divided by topic. Please contact us in case you can’t find the answer to your question, one of our operators will clarify your doubts.

EXCURSIONS: WHO CAN TAKE PART?

Are the excursions suitable for everybody?

Our excursions are suitable for every age range, anyway we ask you to inform us about any physical problems such as motor disabilities or cardiovascular diseases.

May I take part to the excursion in the event that I have any allergies or food intolerance? How do I have to handle it?

In the event that you have any food problems such as allergies or food intolerance, we ask you to inform us upon reservation. We will inform the restaurant in order to cook a menu which best satisfies your needs.

Can we bring our pet along with us during the excursion?

You are allowed to bring a small pet along with you, you must point it out upon reservation and you will be allowed upon authorisation of the other participants of the excursion.

Do children pay the excursion fare?

Children do pay because they occupy a seat in the vehicle as well as adults do.

How about the child seat?

If a child seat is needed, you will have to ask for it to the organisers. We will provide you with it if it’s available for the day of the chosen activity.

Lower fares, when and who is entitled?

Those who book and pay in advance can take advantage of the discounted rates (at least 4 days before the excursion) may get a lower fare, as well as groups of minimum 15 people.

EXCURSIONS: HOW ARE THEY CARRIED OUT?

Which height do we get during the excursion?

The maximum height we will get to on Etna volcano is about 2000 metres a.s.l. except for the excursion Etna 3000.

Which kind of clothing do we have to wear?

The suggested clothing is different according to the season. Always keep in mind we will get up to 2000 metres a.s.l. We suggest, then, to wear different layers of clothes and comfortable trekking shoes that will enable you to deal with the gradual decreasing temperature hiking up in height. In winter there will be a temperature range of about 15 degrees lower compared to the city centre, while in the summer there will be a temperature range of 10 degrees lower compared to the city centre.

How long does the hike last?

Our excursions are not programmed for long hikes (except for Etna Trekking Tour). There are trails divided into stages, so our guide will drive you with a means of transport near the naturalistic place to be visited. You could admire its beauties by walking and then we will get to another stage using the vehicle.

When is “Special Eruption Tour” bookable?

Special Eruption Tour may be booked when Etna is erupting with a constant lava flow. In this case our association arranges the special eruption tour. You will find some up-to-date information on our website or on our Facebook page.

EXCURSIONS: WHERE DO THEY LEAVE FROM?

What does “Pick up/Drop off” mean? Where does it take place?

Pick-up and drop-off mean to be collected and get back.

As for excursions departing from Catania you will meet our guide at our ticket office: VIA GIUSEPPE GARIBALDI 39 CATANIA AT INFO POINT SICILY EXCURSIONS.

In case your lodging is too far from the meeting point, we will guarantee the departure and the return to your accommodation place if located in these towns: Catania, Pedara, Zafferana Etnea, Nicolosi, Trecastagni, San Giovanni la Punta, Misterbianco, Acireale, Acitrezza, Acicastello.

As for excursions departing from Taormina/Giardini Naxos you will meet our guide at our ticket office: PIAZZA DELLA FUNIVIA MAZZARÒ AT INFO POINT SICILY EXCURSIONS TAORMINA. In case your lodging is too far from the meeting point, we will guarantee the departure and the return to your accommodation place if located in these towns: Taormina, Letojanni, Giardini Naxos.

If I’m in Taormina, how can I reach the square of the cable car in Mazzarò?

The cable car which links Taormina to Mazzarò leaves from the street Via Luigi Pirandello 3 in Taormina (200 metres far from the arch of Porta Messina). With the cable car it is in fact possible to reach the square “Piazza della funivia” (meeting point) in just 3 minutes, as well as the beaches of Isola Bella.

Cable car service offers regular routes every 15 minutes. In winter it works every day from 8.00am to 8.00pm, except on Monday when it opens at 9.00am. In the summer, on the contrary, the cable car is open until 1.00am.

Cable car service costs 3€ for each route.

Do you pick people up from all Catania area?

If you are staying outside the above mentioned towns, do not hesitate to contact us. We will try to offer you the best solution according to your requests and we could enable you to be collected for the pick-up and drop-off with a small fuel surcharge.

Do you pick people up from all Taormina area?

If you are staying outside the above mentioned towns, do not hesitate to contact us. We will try to offer you the best solution according to your requests and we could enable you to be collected for the pick-up and drop-off with a small fuel surcharge.